7 Best AI Customer Service Software Solutions

Are you tired of dealing repetitive customer inquiries? Do your agents feel overwhelmed and burnt out?

Then it’s time to utilize the power of AI! 

AI-powered software can improve customer service by providing 24/7 support, automating tasks, and offering personalized interactions.

In this write-up, we’ll introduce you to the 7 best AI customer service software solutions. Also, we’ll discuss their key features, benefits, limitations, pricing, and what makes them stand out.

Understanding AI Customer Service Software

AI customer service software refers to systems that utilize artificial intelligence to enhance and automate customer support interactions. They work as powerful assistants using technologies like machine learning (ML), natural language processing (NLP), and natural language understanding (NLU).  

These tools can answer common customer questions, solve simple problems, and even learn over time to get better! You can achieve several key goals for businesses using AI customer service software such as:

• Boost Efficiency and Reduce Costs: AI handles repetitive tasks and offers 24/7 support, freeing up human agents for complex issues. This can streamline operations and potentially lower customer service costs.
• Enhance Customer Satisfaction: These software’s faster response times, all-time availability, and potentially more personalized interactions can lead to happier customers.
• Improve Agent Productivity: AI equips agents with real-time suggestions and automates tasks. These allow businesses to focus on resolving trickier customer issues.
• Gain Valuable Customer Insights: AI can analyze customer interactions to identify trends and areas for improvement in customer service.

Types of AI Customer Service Software

You’ll find different types of AI customer service software based on your niche and customers’ needs including:

• Chatbots: AI chatbots are virtual assistants that engage and simulate conversation with human users. They can be used to answer frequently asked questions, troubleshoot common problems, and even collect customer feedback. Providing 24/7 customer support and deflect simple inquiries from human agents are also the benefits of using AI chatbot for customer service.
• Virtual Support Agents: They are more sophisticated AI assistants and can handle more intricate tasks, like scheduling appointments, processing returns, and providing personalized recommendations.
• Knowledge Management Systems: AI-powered knowledge bases analyze past interactions to recommend relevant articles or FAQs to customers, allowing for self-service resolutions.
• Intelligent Ticketing Systems: These AI systems automatically categorize and route customer tickets based on keywords and past interactions, ensuring faster resolution times.
• AI-powered Reporting and Insights: AI can be used to analyze customer service data and generate reports and insights from your call center software, CRM platforms, or help desks. These reports are helpful for businesses to identify areas where they can improve their customer service. 

Top 7 AI Customer Service Software: Quick Comparison  

Software Name	Key Features	Rating (G2)	Pricing
Freshdesk	– Generative AI technology integration  – 24/7 real-time customer service  – Suitable for all-size businesses	4.4/5.0	– Free trial  – Pro starts at $15/month
Custify	– Unified dashboard for data – Predicts customer behavior – Designed for B2B SaaS	4.7/5.0	– No free plans – Only one package at $999/month
Balto	– Call summarization automation – Real-time guidance – Suitable for contact centers	4.8/5.0	– Quotation-based pricing
Zoom Virtual Agent	– Automates customer support processes – Integrates with CRM and contact centers – Ideal for businesses with high interaction volumes	4.5/5.0	– Offers free plan  – Premium starts at $12.49/month
Keap	– CRM integration and multi-channel support – Analytics dashboard for performance tracking – Good for small to medium-sized businesses	4.2/5.0	– Offers free trial  – Premium starts at $249 /month
Hubspot Service	– Instant and intelligent customer support – Centralized, accurate information access – Suitable for all-size businesses	4.4/5.0	– Free plan available  – Premium plan starts at $20/month
Landbot	– AI-powered chatbots for natural interactions – Multichannel support for versatile engagement – Simplifies chatbot creation for startups and e-commerce platforms.	4.7/5.0	– Free forever plan available  – Pro starts at $40

7 Best AI Customer Service Software: In-depth Review 

Long wait times, repetitive inquiries, and overwhelmed agents can lead to frustrated customers and decreased satisfaction. But not anymore!

Let’s explore the top 7 AI customer service software for advanced innovation, functionality, and effectiveness!

1. Freshdesk 

Freshdesk is an amazing AI tool that offers a comprehensive solution for customer service with its AI-Powered Customer Service Suite. 

This suite is built on generative AI technology, specifically utilizing Freshworks Freddy AI. Freddy AI enables self-service for customers. It helps customer service representatives resolve issues quickly and provides leaders with insights to drive business growth. 

With Freshdesk, businesses can simply integrate with various apps such as WhatsApp, Slack, Shopify, Salesforce, etc. Its advanced natural language processing(NLP) capability allows it to engage with customers in real-time with 24/7 assistance.

Overall, this all-in-one AI solution is great for e-commerce, tech, and telecom industries for providing improved and consistent customer service.

💰 Pricing 

Freshworks offers a free plan option for those looking to get started without cost constraints. For premium service, you will find 3 pricing plans starting at $15. 

Pros	Cons
✅ 24/7 availability ✅ Efficient issue resolution ✅ Real-time engagement ✅ Enhanced analytics ✅ Cost-effective plans	❌ Potential learning curve

2. Custify

Our next choice is Custify AI customer service software designed especially for B2B SaaS companies. This AI-power software helps to keep your customers happy with reliable and consistent support. 

Using this tool, companies can bring data from different places like CRM, support, and billing systems into one easy dashboard. With Custify, the admin panel/support team will get instant notifications. So, they can quickly see if a customer might leave or if they’re having trouble getting started. 

In addition, Custify facilitates customer behavior prediction. So you can improve business strategies and offerings to align with customer expectations.

So far, its automation capabilities can streamline low-touch workflows and efficient customer engagement.

💰 Pricing 

Custify offers a single plan named PROFESSIONAL, starting at $999.00.

Pros	Cons
✅ Comprehensive data integration ✅ Perform NPS surveys ✅ Proactive customer management ✅ Timely alerts to notify teams ✅ Customer behavior prediction	❌ Doesn’t offer a free version

3. Balto

Balto AI customer service software revolutionizes contact centers by combining AI with human agents. It enhances conversation quality and achieves better results. Also, its contact centers and real-time guidance prevent missed sales opportunities and compliance mistakes. As a result, it can help in avoiding negative customer experiences.

Again, an integrated artificial intelligence system provides live recommendations during calls to help agents make the right decisions. This platform automates call summarization, coaching, and quality assurance. Overall, it reduces manual effort and boosts efficiency.

In addition, Balto is overall a suitable AI customer service for enterprise and contact centers in sales, customer service, and support. Notably, it has guided over 250 million calls and delivered more than 450 million real-time recommendations. It significantly increases its features and effectiveness for the users with improved call quality, compliance, and efficiency.

💰 Pricing 

Balto’s pricing starts at $100 per month. While there is no free trial or free version available, prospective customers can request a demo to explore the platform’s capabilities and determine its suitability for their needs.

Pros	Cons
✅ Real-time guidance for agents ✅ Advanced generative AI automation ✅ Substantial revenue increases for users ✅ Scalability for high-volume contact centers ✅ Improved call quality	❌ Free version is not available

4. Zoom Virtual Agent

Our next choice for the best AI customer service customer software solutions is Zoom Virtual Agent. It was launched in Q1 2023, following Zoom’s acquisition of Solvvy. 

This AI customer service software is a sophisticated solution designed to automate and optimize customer support processes. Also, it helps to reduce call volumes and operational costs while providing quick and personalized customer experiences.

Besides, Zoom Virtual Agent stands out for its chatbot solution to enhance customer service by natural language processing and machine learning. 

Zoom Virtual Agent is ideal for companies with high customer interaction volumes, such as e-commerce, retail, and telecommunications. With its advanced AI technology, businesses can operate 24/7 across multiple support channels. 

Moreover, it seamlessly integrates with various CRM, chat, and contact center platforms, and excels as part of Zoom Contact Center, Zoom’s video-optimized CCaaS platform. This integration allows for a familiar user interface and streamlined operations, delivering prompt and highly personalized customer interactions.

💰 Pricing 

Zoom Virtual Agent offers a free plan for basic usage. Premium plans start at $12.49, with options to customize features to meet the specific needs of your organization. 

Pros	Cons
✅ 24/7 operation across multiple support channels ✅ Seamless integration with CRM, chat, and contact center platforms ✅ Highly personalized customer interactions ✅ Efficient handling of high-volume, low-value contacts ✅ Reduces call volumes and operational costs.	❌ Only pre-built intents and journeys are supported

5. Keap

Keap AI customer service software is a standout choice for businesses looking for a user-friendly CRM and automation solution. It is renowned for its robust contact management, lead capture, and tracking tools. Also, Keap excels in integrating marketing automation, email marketing, project management and more.

Besides, its advanced automation capabilities streamline responses to common customer inquiries. Keap also allows users to support teams to focus on complex issues. This enhances client service and boosts efficiency. 

With Keap, any small to medium-sized businesses can perfectly simplify marketing tasks including managing emails, customer contact, and supporting online marketing efforts. With its comprehensive reporting and analytics, your businesses can track performance and gain valuable insights. 

Overall, Keap’s seamless communication and personalized interactions powered by AI ensure swift and accurate customer engagement, driving satisfaction and loyalty.

💰 Pricing 

Keap offers a free trial for 14 days. Premium starts at $249 per month with increasing levels of functionality. 

Pros	Cons
✅ Time-saving automation ✅ Enhanced customer engagement ✅ Efficient data management ✅ Multi-channel accessibility ✅ Performance insights through analytics	❌ Higher price range

6. Hubspot Service

Hubspot service is a powerful and flexible AI customer service feature for marketing automation and CRM integration. This amazing solution is designed to empower businesses with AI-driven customer support capabilities. 

Hubspot service is also integrated seamlessly into the HubSpot ecosystem. As a result, this AI customer software enables real-time engagement with customers. Also, it offers personalized assistance and swift resolution of inquiries. 

Its AI-powered chatbots efficiently handle routine queries. Again, the human-like conversation routing ensures that each inquiry is directed to the appropriate agent or department, optimizing response times. 

In addition, with integrated knowledge bases, agents have access to accurate information, facilitating consistent and reliable support.  Through robust analytics and reporting, any business can gain valuable insights into customer interactions and agent performance. All of these will help to empower data-driven decision-making and continuous improvement.

💰 Pricing 

A free plan is available. Hubspot service pricing plans start at $20/month.

Pros	Cons
✅ User-friendly interface ✅ Seamless integration with HubSpot ✅ Robust AI-powered chatbots ✅ Comprehensive analytics ✅ Scalable pricing options	❌ Can be overwhelming for new users to integrate with the existing system

7. Landbot

Landbot AI-driven customer service software is another reliable solution to engage businesses with their customers. With its intuitive conversational AI and visual bot builder, Landbot helps companies to effortlessly create personalized and interactive customer experiences. 

Also, its multichannel support ensures seamless engagement across various platforms. Besides, the robust integration capabilities streamline workflows. By providing valuable analytics and insights, Landbot enables businesses to optimize their customer interactions and drive continuous improvement. 

So far, Landbot has emerged as a powerful tool for startups and e-commerce platforms to boost their customer engagement strategies and deliver exceptional experiences.

💰 Pricing 

Landbot provides a free plan for exploring its capabilities. Also, offers premium options starting at $40 with scalable solutions according to the size of the business.

Pros	Cons
✅ Intuitive visual bot builder for customization ✅ AI-powered chatbots enhance customer engagement ✅ Multichannel support for versatile interaction options ✅ Seamless integration with existing systems ✅ Robust analytics inform data-driven decisions	❌ Free plan has limited features

How to Choose the Right AI Customer Service Software

Selecting the perfect AI customer service software can feel overwhelming. With so many options available, it’s crucial to consider your specific needs and priorities. 

Here are 5 key factors to evaluate when making your decision:

✅ Integration Capabilities

While choosing an AI customer service software, ensure that the software seamlessly integrates with your existing systems. It can be CRM platforms, help desk software, and communication channels like email and social media. 

This will ensure a smooth flow of information and data across your organization, improving efficiency and effectiveness.

✅ Customization Options

Look for software that offers a high degree of customization based on the customer experience to your unique requirements. This includes the ability to create personalized chatbots, customize workflows, and adapt the interface to match your brand identity. 

The flexibility to adjust settings and configurations according to evolving needs is essential for optimizing performance.

✅ Scalability and Flexibility

Choose a solution that can scale alongside your business growth and adapt to changing demands. The software should be capable of handling increasing volumes of customer inquiries and expanding to accommodate new features and functionalities as needed.

✅ Customer Support and Training

Evaluate the level of customer support and training offered by the software provider. Look for comprehensive onboarding programs, documentation, tutorials, and responsive customer support channels. 

These will ensure that your team can effectively utilize the software and address any issues or concerns that may arise.

✅ Budget and Pricing

Consider your budget constraints and evaluate the pricing structure of the software. Compare the features and capabilities offered in each pricing tier to determine the best value for your investment.

Keep in mind any additional costs associated with customization, integrations, or add-on features to avoid unexpected expenses down the line.

🔥 Bonus Tip: Many AI customer service software vendors offer free trials or demos. Take advantage of these opportunities to explore how the platform fits your needs.

FAQs

What is an AI chatbot?

An AI chatbot is a type of software that uses AI to simulate human-like conversations, automating tasks such as answering FAQs and giving product recommendations.

How can AI improve customer service?

AI improves customer service by enabling 24/7 support, automating tasks, providing instant responses, personalizing interactions, analyzing trends, and freeing agents for complex issues.

How much does AI customer service software cost?

AI customer service software costs range from $10 to several thousand dollars per month, depending on features, customization, users, and support services.

Can AI replace customer service?

Not really. Instead, AI enhances efficiency but can’t match human empathy and problem-solving for complex issues.

Why is AI the future of customer service?

AI is the future of customer service due to its ability to enhance efficiency, personalization, and automation in customer experiences that drive satisfaction, loyalty, and retention.

Wrapping it up…

AI customer service software has become an essential tool for every business to streamline its operations, enhance customer engagement, and drive growth. By utilizing the power of artificial intelligence, these innovative solutions offer a wide range of benefits including automating routine tasks,  handling high inquiry volumes, providing valuable data insights, and so on.

In this comprehensive guide, we’ve explored the top 7 AI customer service software solutions. Each offers unique features, benefits, and pricing options to suit various business needs. 

Hope, now you can choose the right AI customer service software for your organization for automating repetitive tasks and success in your customer service initiatives.